Regular Building Hours
6:00 a.m. to 1:00 a.m. - 7 days a week
Holiday Hours
The RA Centre will be closed Christmas Day (December 25) and
New Year’s Day ( January 1). On all other major holidays, the RA Centre will be operating on reduced hours. Please check with Member & Guest Services for details.
Labour Day Holiday Hours. Click here for details.
Getting to the RA
The RA Centre’s Riverside Drive site is easily accessible from all parts of the region. Those who drive can take advantage of free parking while visiting the Centre. If travelling by OC Transpo, disembark at Billings Bridge Transit Station. Look west and you will see the Centre; it’s a short walk west from the station.
Address
RA Centre, 2451 Riverside Drive,
Ottawa, Ontario
K1H 7X7
Tel. : (613) 733-5100
Fax. : (613) 736-6234
e-mail: racentre@racentre.com
Comments, Questions and Concerns
Our most important concern is you. The RA needs the benefit of your viewpoint, observations and impressions. Your opinion is greatly valued. Please feel free to direct your comments to any one of the management team.
Other Important Notes
Accessibility
The RA strives to make all its programs and services available to all persons with disabilities. However, due to the limitations of some facilities and the physical demands of some activities, this is not always possible. Members are encouraged to consult with Susie Farmer at (613) 736-6228 or by e-mail at sfarmer@racentre.com to confirm whether the Association can meet your expectations.
Safeguarding Your Valuables
The RA encourages members to take precautions with their valuables while at the RA. If you choose to leave your valuables in your car, ensure they are out of sight. You should also make sure your car is locked at all times. There are day-use lockers in all locker rooms and wallet lockers in LifeFIT Centre, the East and West lobbies at the RA Centre as well as the lobby of the Rideau Tennis Club. These wallet lockers are available for your use free of charge (see staff for a token). The Association is not responsible for lost, stolen or damaged items.
Violence and Harassment Policy
Effective June 1, 2010, the RA has a new Workplace Violence and Harassment Policy in place. The purpose of this policy is to ensure that staff, members and guests of the RA are provided an environment where everyone feels welcome and is treated with dignity, free from discrimination or harassment based on ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability. Each staff person, member and guest is expected to contribute and maintain such an environment. At the Association, issues related to human rights, violence, discrimination or harassment are treated very seriously. The Association will not knowingly permit discrimination, harassment and violence and will take appropriate steps to prevent and eliminate such behavior. Management is responsible to ensure that the policy is respected. Throughout an investigation, utmost discretion and care will be taken to ensure confidentiality wherever possible.
Privacy Policy
Your privacy is important to the Association. We are dedicated to protecting the privacy and confidentiality of all your personal information. We ask for your personal information to be able to serve you better. The RA’s Privacy Policy complies with the Personal Information Protection and Electronic Documents Act of Canada. Further information is available by contacting the RA’s Privacy Officer at 613-733-5100.
Refund Policy
The Refund Policy is published on the reverse side of the RA receipt. In general, refunds are not given. All requests for refunds must be made in writing and directed by mail to RA Centre, Member Services, 2451 Riverside Drive, Ottawa, K1H 7X7 or by fax at 613-736-6238 or by email at mlcoade@racentre.com. |
